Counselling and Wellbeing

A Beginner's Guide to Counselling

What to know before your first session

Last modified: 22 Sep 2026

Starting counselling can feel unfamiliar, especially if you have never spoken with a counsellor before. You may be wondering what happens during a session, whether your concerns are “serious enough,” or how to find someone you feel comfortable talking to.

This guide explains what counselling involves, what you can expect from your first session, and what to consider when choosing a counsellor—so you can decide what feels right for you.

Is Counselling Right for Me

You do not need to be in crisis, or have a diagnosis to consider counselling. People seek counselling for many different reasons. You might find it helpful if you:

  • feel overwhelmed, anxious, or emotionally exhausted
  • keep finding yourself in patterns that are difficult to change
  • are coping with grief, trauma, relationship difficulties or a major life transition
  • find it difficult to understand or express what you are feeling
  • want a private space to think through a decision or experience
  • would like to understand yourself and your relationships more deeply

 

You may also consider counselling when you are managing everyday life reasonably well but sense that something is not quite right. Your concerns do not have to be “serious enough” by someone else’s standards.

Counselling is a collaborative process. Rather than telling you what to do or trying to “fix” you, a counsellor helps you explore what is happening, recognise patterns and find ways forward that fit your circumstances and values.

You do not have to know exactly what you want to work on before starting. Part of the counselling process can be making sense of what feels difficult and deciding what kind of support would be useful.

What Happens in a Counselling Session

A counselling session is a safe and confidential space to have a private conversation focused on what is important to you. You might talk about a recent difficulty, explore an experience from the past, notice recurring patterns or work on a specific way of coping.

Depending on your needs and the counsellor’s approach, a session may involve:

  • talking through thoughts, emotions and experiences
  • exploring how past experiences may be affecting you now
  • noticing patterns in your reactions or relationships
  • considering different perspectives
  • learning practical strategies for managing difficult situations or emotions

The counsellor may ask questions, offer observations or help you slow down and pay attention to what is happening internally. Some sessions may feel reflective or emotional, while others may be more practical and structured.

You remain in control of what you share. You can let your counsellor know if you are not ready to discuss something, if a question feels uncomfortable or if you would prefer a different pace.

There is no “correct” way to attend counselling. You do not need to arrive with a carefully prepared account of everything that has happened. It is also okay if you are unsure where to begin, the counsellor can help you start.

What to Expect in Your First Counselling Session

The first counselling session is an opportunity for you and your counsellor to begin getting to know one another. You do not need to tell your entire story or discuss anything you are not ready to share.

1     The counsellor will usually explain how sessions work, including confidentiality and its limits.

2     The counsellor may ask the following questions:

  • What has brought you to counselling
  • What has been difficult recently
  • Relevant parts of your background or personal history
  • How the difficulty is affecting your daily life
  • The support you currently have
  • What you hope might be different through counselling

 

3     The counsellor will clarify any questions you may have about the process.

  • You do not need to have clear answers to all the above questions. If you are uncertain about your goals, you and your counsellor can begin working them out together.
  • It is reasonable to ask the counsellor to explain how their approach might help with your particular concerns.

 

4     Notice how you feel working with the counsellor .

  • Do I feel listened to and respected?
  • Can I speak honestly without feeling rushed or judged?
  • Does the counsellor’s way of communicating feel suitable for me?
  • Do I understand how we might work together?

By the end of the session, you may discuss possible next steps, including whether you would like to continue and how frequently to meet. You do not have to make an immediate long-term commitment.

Tips for Individuals

  • Share only what you feel ready to share.
  • Let the counsellor know if you feel nervous or unsure where to begin.
  • Ask about anything you do not understand.
  • Reflect on how you felt during the session.

 

You may leave feeling relieved, thoughtful, tired or still uncertain. There is no single correct response to a first session. Building trust and deciding whether the relationship feels right can take time.

How to Find the Right Counsellor

Finding a counsellor is a personal process. Professional qualifications matter, but so do the counsellor’s experience, way of working and how comfortable you feel speaking with them.

1    Consider your needs and goals. You do not need a clearly defined goal, but it may help to consider what has led you to seek counselling. For example:

  • Are you looking for support with anxiety, grief, trauma, relationships or another particular concern?
  • Are you facing a current difficulty, or hoping to understand a longstanding pattern?
  • Would you prefer practical strategies, deeper exploration or a combination of both?

 

2    Check qualifications & experience. Look for relevant counselling or psychotherapy qualifications, professional experience and membership or accreditation with an established professional body. You can also check whether the counsellor has additional training relevant to your needs.

  • Read Their Website or Bio. A counsellor’s website or profile may indicate the concerns they commonly work with and how they approach counselling. You can read more about our counsellors and their approaches.
  • Try an Intro Call/Free consultation. A brief consultation can help you ask initial questions and get a sense of the counsellor’s communication style. It is not a counselling session, and you do not need to explain your full history during the call. Gentle Mind offers a free 20-minute consultation if you would like to ask some initial questions.

 

3    Consider Practicalities. Counselling is easier to sustain when it fits reasonably well into your life.

  • Preference for in-person sessions, or online counselling
  • Location and travelling time for in-person sessions.
  • Session Fees and budget.
  • Appointment availability
  • Accessibility, language or cultural preferences.

 

Choosing a counsellor is a personal process and it’s okay to take your time. Finding the right fit may take time. Feeling nervous or uncertain at first does not necessarily mean the counsellor is unsuitable. However, you should feel able to raise questions or concerns and have them taken seriously. It is okay to consult with more than one counsellor, ask for a referral or decide to work with someone else.

The right counsellor will feel like someone you can build safety and trust with.

A Gentle Final Word

Starting counselling does not mean you have failed to cope or that something must be seriously wrong. It can simply mean that you would like some support in understanding what you are experiencing or deciding what to do next.

Counselling may take time, and not every counsellor or approach will suit everyone. You are allowed to ask questions, express uncertainty, review whether the sessions are helping and make choices about how you would like to proceed.

If you are considering counselling but are not yet sure whether to book a session, a brief introductory consultation can give you an opportunity to ask questions and see whether Gentle Mind feels suitable for you.

If you’re curious, even a single introductory session can help you see if it feels like the right path. 

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Counselling Services FAQ

Counselling and psychotherapy provide a confidential space to explore emotional difficulties, life experiences and recurring patterns with a trained professional. The terms are often used interchangeably.

Counselling is a very broad term used in conjunction with many types of advice giving. In the context of mental health counselling, counsellors rarely offer outright advice. It is an active process of supporting clients to understand and resolve their what may be causing them difficulties.

Psychotherapy may involve more in-depth work with longstanding patterns or past experiences.

The approach taken can be adapted according to your needs and goals.

The first session gives you space to share what has brought you to counselling and what you hope may become different.

Your counsellor may ask questions to understand your situation and discuss possible ways of working together.

You are also welcome to raise any questions or concerns, and you will not be expected to disclose everything immediately.

It is also normal to feel anxious or somewhat apprehensive about speaking to a stranger for the first time. If at any moment, the experience does not feel right for you, do let your counsellor know.

Individual counselling sessions last 60 minutes.

When it is necessary, and when possible, extension beyond the 60 minutes session can be discussed with your therapist

This differs from person to person.
Some people benefit from shorter-term counselling focused on a particular concern, while others choose longer-term work for more complex or longstanding difficulties.

Your progress and needs can be reviewed periodically, with the frequency and number of sessions adjusted where appropriate.

It is worth noting that it may take a few sessions to build up the rapport and trust necessary for therapy to work.

Counselling can help you understand difficult emotions and recurring patterns. Process past and/or present experiences. Also to develop ways of responding and coping that better support your well-being and relationships.

See how counselling can help for some of the areas you may work towards.

People seek counselling for many reasons. You may be experiencing emotional distress, trying to understand recurring patterns, coping with a difficult experience or transition, improving your relationships, or seeking greater self-understanding. You do not need to have a diagnosis or wait until things become overwhelming before asking for support.

If you are uncertain, a free 20-minute consultation allows you to briefly discuss what you are looking for, ask questions about counselling and get an initial sense of whether the counsellor may be a suitable fit for you. If another type of support appears more appropriate, the counsellor can also discuss this with you.

The relationship with your counsellor is an important part of therapy because counselling often involves discussing experiences, emotions or patterns that may be difficult to share.

The therapeutic relationship differs from all other relationships you have. This relationship meant for you to feel respected, understood and emotionally safe enough to make it easier to speak openly, explore uncomfortable areas.

A good therapeutic relationship does not mean that every session will feel comfortable. Trust often develops over time. What matters is that you feel able to communicate honestly and work collaboratively with your counsellor

Information shared during counselling is treated as private and confidential. Exceptions may apply when there is a serious risk of harm to you or someone else, or when disclosure is required by law. Your counsellor can explain these limits at the beginning of therapy.

We adhere fully to the requirements of the Data Protection Act and the ethical framework set out by the SAC (Singapore Association of Counsellors) and APAC (Association for Psychotherapist and Counsellors).

speak to a counsellor

We offer counselling & psychotherapy for emotional well-being and personal growth.

Contact us if you would like to make a counselling appointment or learn more about us and our team.

Sessions are available in-person and online. In-person sessions are located in Orchard, Singapore.

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Gentle Mind does not provide emergency or crisis services

For Immediate support in a crisis

If you or anyone you know are in need of immediate help, or facing a life-threatening situation, call 995 or go to the nearest hospital A&E.

If you are experiencing suicidal thoughts or need immediate emotional support, contact Samaritans of Singapore (SOS):

  • 24-hour hotline: 1767

  • 24-hour CareText via WhatsApp: 9151 1767

Samaritans of SingaporeInstitute of Mental Health